Do you buy used machines?
Yes, we actively purchase most pinball machines manufactured after 1990. To initiate a purchase inquiry, please contact us with clear photographs of the machine along with your asking price. Please note that we do not purchase used arcade cabinets or jukeboxes.

Do you accept pre-orders on machines?
Absolutely. For high-demand new-in-box games that are temporarily out of stock, we offer pre-ordering options. Availability is clearly indicated on each product page under “Lead Time.” Pre-orders typically require a refundable deposit of $500 or $1,000 (less processing fees). Once the game arrives in stock and is ready for shipment, the deposit becomes non-refundable. Please call us with any specific pre-order questions.

What is the typical lead time for machines?
Lead times vary significantly by product, ranging from just a few days to 8–10 weeks. However, most orders ship within 2 to 3 weeks. For current lead times on specific items, please refer to the individual product pages or give us a call for the most up-to-date information.

Do you sell parts?
We do not currently sell parts directly. However, we are happy to point you toward trusted parts suppliers—just reach out to our team for recommendations.

What payment methods do you accept?
We accept all major credit cards, cash (for in-person purchases), personal or business checks, and bank wire transfers. We do not accept cryptocurrency or other alternative payment methods.

Do you offer financing?
Yes. Consumer financing is available for 6, 24, or 36 months—simply select “Pay Over Time” at checkout to apply through our trusted financing partner. We also offer commercial lease and financing options through a third-party provider for business customers. Please note that leasing is not available for home-use purchases.

Do you collect sales tax?
Yes, we collect sales tax in compliance with state regulations across many states. All applicable taxes are calculated automatically in our shopping cart and at checkout.

Can you tell me the value of my pinball or arcade machine?
We are happy to provide value estimates for pinball machines manufactured after 1990. Please contact us with photos of your machine, and we will respond within 24 hours with an assessment. We do not appraise machines made prior to 1990, nor do we value any arcade cabinets.

I have an old jukebox—can you help with valuation, repairs, or parts?
We do not operate in the used jukebox market. Unfortunately, we are unable to provide valuations, source parts, or recommend repair services for jukeboxes of any kind.

Do you ship outside the continental United States?
We currently ship exclusively within the continental United States. We do ship to Hawaii, Alaska, or any international destinations.

How long does shipping take?
Transit times vary based on the delivery method selected at checkout and your location:

• Curbside delivery: Typically 1–6 business days.

• Inside delivery: Typically 2–3 weeks (remote locations may take longer).

Once your order ships, you will receive tracking information via email.

What is the difference between curbside and inside delivery?
Curbside delivery means the shipment is delivered to your driveway or loading area—you are responsible for moving the machine indoors. Inside delivery includes bringing the game into your home or business (subject to accessibility). Please note that inside delivery may have extended lead times.

Do you offer in-home technician service?
Yes. We maintain an extensive national network of qualified service technicians who perform house calls for our customers. If you require service, please contact us with your invoice number, and we will connect you with a trusted technician in your area.

Do you rent machines for parties or events?
We do not offer machine rentals for private events, parties, or temporary use.

What is the difference between a refurbished machine and a high-end restoration?
Our refurbished machines are thoroughly shopped out—this includes cleaning and waxing the playfield, replacing all rubbers and bulbs, performing touch-up work on the cabinet, and extensive play-testing to ensure 100% functionality.

Our high-end restorations represent a superior level of craftsmanship:

• Cabinet is fully sanded down to bare wood and fitted with brand-new artwork.

• New coin door and legs are installed for a showroom finish.

• A brand-new, clear-coated playfield is installed (clear-coating provides superior protection against wear over time).

• All plastics and ramps are replaced with new components.

• The final product exceeds factory-new condition, as original machines did not include clear-coated playfields.

• The restoration process takes approximately 2–3 months and includes rigorous testing to guarantee flawless operation.

Where are you located?
Pinball Arcade Outlet operates warehouse and showroom locations in North Platte, NE 69101.

Do you have other websites?
No. Our only official website is the one you are currently visiting. Unfortunately, fraudulent websites occasionally copy our content and impersonate our business. Please be cautious and avoid any sites that claim to be affiliated with us but are not our official domain. When in doubt, contact us directly by phone to verify authenticity.

How can I reach you?
You can reach Pinball Arcade Outlet by phone during business hours or via our online contact form. Our team is ready to assist with sales, service, and general inquiries.