The following Terms and Conditions of Sale apply to all items and games sold by Pinball Arcade Outlet. By making any purchase from our store locations or through our sales channels, the Purchaser (Buyer) agrees to all terms outlined below.

One Year Limited Warranty:
Our One Year Limited Warranty applies to both new and refurbished products. It covers telephone diagnosis, as well as the repair and replacement of defective parts for up to one year after you receive your machine. Labor is covered for the first service call within the first 30 days after delivery. This warranty does not cover abuse, misuse, or any item that is moved or repaired without authorization from Pinball Arcade Outlet. The following items are excluded from warranty coverage: pinball machines and arcades manufactured prior to 1990, any item used in a non-residential setting, any item used at a rental property, and items noted as “as is” in the product description. Coin mechanisms are not included with machine purchases and are not covered under warranty.

Product Set Up:
Please be aware that some items require assembly, while most will need a small amount of “setup time.” Instructions are provided via game manuals and on our website. Pinball Arcade Outlet cannot be held responsible for damage to items resulting from improper setup. In cases where setup is provided by Pinball Arcade Outlet or its authorized representatives, we assume no responsibility for damage to the item or the premises during delivery and setup, including walls, doors, doorways, flooring, and other areas where damage might occur.

Delivery Times:
Pinball Arcade Outlet makes no guarantee, expressed or implied, regarding the delivery time of any products sold. Any estimates provided are subject to change based on payment method, product availability, and shipping company turnaround times. The customer must ensure that the provided shipping address is accessible by an 18-wheeler semi-truck. If an address is inaccessible, any auxiliary charges incurred will be the responsibility of the customer. The customer is responsible for knowing the dimensions of the products ordered and ensuring the delivery location is accessible. If an item is returned due to inaccessibility, it will be treated as a refusal of delivery and will be subject to a partial refund per the Returns and Cancellations Policy below.

Product Inspection:
We strongly advise that you unpack and inspect items immediately upon receipt, following the directions on the product packaging. This inspection must be done in the presence of the shipper, and any damage must be noted on the shipper’s paperwork. You must also contact us immediately to report any damage. Please note that minor scratches and nicks may be present due to normal wear from packaging and transit; this does not warrant refusal of delivery or a product return. Once the Bill of Lading is signed by the customer, the game is considered received in good condition, and a claim cannot be filed.

Drop-shipping and Consignment:
We reserve the right to source products, new or refurbished, from third parties and have them delivered directly to you. Consignment sellers remain anonymous and silent parties to the sale. Any attempt to contact these sources will result in a final sale with no warranty (as-is).

Prices:
Prices published or quoted by our representatives may be changed at any time without notice. Due to market conditions, written quotations expire automatically 24 hours from the date issued and may be subject to change or termination with verbal or written notice during that period. All prices are subject to adjustment based on new specifications, modifications, quantities, shipping methods, or other terms not part of the original quotation.

Pre-Order Change Requests:
Any pre-ordered game will be fulfilled and shipped to the original address and name on the invoice. We cannot accommodate change requests for shipping addresses or customer names. If a change request is made prior to shipping, we reserve the right to cancel the entire order and issue a 100% refund to the original form of payment.

Returns and Cancellations:
Orders must be cancelled in writing within 24 hours of purchase to receive a full refund. Cancellations and returns authorized by Pinball Arcade Outlet will be subject to up to a 25% restocking fee, plus the cost of shipping and return shipping. Refusal to take delivery of products will result in a refund of 50% of the purchase price, minus applicable shipping and storage costs.

Exporting Games:
We sell and ship games exclusively to the continental United States. Exporting games is prohibited and will void all warranties. All games are programmed to operate only within the United States.

Legal Fees:
We reserve the right to collect from purchasers all reasonable costs and expenses incurred in collecting any sums owed, including but not limited to reasonable attorney’s fees.

AGREEMENT TO TERMS:
The purchaser (Buyer) confirms that they have read and agree to all terms, conditions, and store policies listed in this document. The Purchaser (Buyer) agrees that this agreement and all transactions hereunder shall be governed by the laws of the State of Nebraska. In the event of litigation, all cases will be filed, conducted, and heard within the State of Nebraska.