Equipment Return Policy
Pinball Arcade Outlet offers a 30-day return policy on all equipment purchases, which may be applied toward the purchase of an alternate game. All returns must be pre-approved by submitting a Return Authorization Request. New equipment must be returned in its original factory packaging, unopened and in NEW condition. Used games must be repackaged in the same manner and condition in which they were shipped from our facility.

A flat 30% restocking fee will be applied to all approved returns, in addition to the cost of return shipping. The customer is responsible for all shipping costs associated with the return; however, we are happy to assist in facilitating the shipment through our preferred carriers.

Returns and Exchanges
Please note that items cannot be returned due to shipping delays, as these are often beyond our control. Additionally, returns will not be accepted if a game does not fit in your intended location—customers are strongly encouraged to take proper measurements prior to purchasing. If dimensions are not listed on the product page, please contact our team for assistance.

All sales are final on used games, demo showroom models, clearance items, and special orders. These items are not eligible for return or exchange under any circumstances.

Freight Damage
Merchandise damaged during freight shipping may not be returned directly to us. In the event of damage, we will assist you in filing a freight claim and coordinating necessary repairs. Please reach out to our support team for guidance on this process.

Sales Tax
Sales tax will be applied to all orders shipped to Maryland addresses. Depending on your location and applicable state laws, additional sales tax may be charged in compliance with current interstate tax legislation.

Order Deposits
All deposits placed to secure an order, pre-order, or special-request item are non-refundable. Deposits are required to confirm your commitment to the purchase and secure inventory on your behalf.

Freight Orders
Upon delivery, we strongly recommend that you unpack and thoroughly inspect your item immediately in the presence of the freight carrier. Any visible damage must be noted on the shipper’s paperwork at the time of delivery. If damage is discovered, it is the customer’s responsibility to contact us right away to initiate a report.

Please be aware that minor cosmetic imperfections—such as small scratches or marks—may occur during packaging and transit. These do not warrant refusal of delivery or a product return. However, if significant damage is present, you should refuse the shipment. If the freight is accepted without refusal, the customer will be responsible for any return shipping charges.

Return Policy Summary
To be eligible for a return, goods must be returned in like-new condition, prepaid, and received within 15 days of delivery. Returns will be issued as store credit toward future purchases and do not include reimbursement for original shipping charges. A Return Authorization is required for all returns. No other warranties, express or implied, are provided beyond this policy.

Pinball Arcade Outlet
8836 Washington Blvd, Jessup, MD 20794
(301) 558-7560